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Expand “Sound, video and game controllers” and right-click your sound card (for example, “Realtek High Definition Audio”). Select “Properties” and review the device status information. If the message tells you that no driver is installed, you’ll need to download a compatible driver from your computer manufacturer’s website or Windows Update.

They’re powered up and correctly connected to your computer. You’ve even checked the device drivers and checked the speakers work on another device. You’ll need to be logged in as a local administrator to work with drivers. When ready, click the Start button, type “device manager” into the Search box and select “Device Manager” from the search results.

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If it doesn’t, check for an updated driver on the computer or sound card manufacturer’s website or through Windows Update. Apart from the internal speakers, some Windows users complain that the sound stopped working on laptop’s connected speakers. In this case, you can go to the Device Manager on your Windows and expand the Network Adapters section. Now, just select the essential Bluetooth and WiFi drivers so that you can update them to the latest stable version. There are various reasons for non-working sounds in windows like faulty drivers, hardware issues or sometimes windows error.

The sound is an important factor for many users and most of the laptop users use their laptop speakers regularly so if the sound issue happens in laptop users finds it frustrating. If the issue appears while using speakers or headphones, the problem is most likely related to your audio settings or drivers.

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Nay, this problem is not related to the selection of an internal or external output device. although mine always selected the internal speakers by default, it still mutes the internal speakers.


If the sound card did not come with the system, you’ll need to visit the sound card manufacturer’s website. If Windows indicates that the device has malfunctioned, try clicking on the “Driver” tab and then clicking the “Uninstall” button. Afterward, reinstall the driver by clicking the “Scan for hardware changes” icon in the menu area of Device Manager. Even if the status message indicates that no issue is present, reinstalling the driver may resolve the problem.